As many of my blog readers, and 4500+ friends on Facebook have read, I cannot receive Sprint service in my own home.
Many of my incoming and outgoing texts are not sent or received until I leave my property. Since I work from home this is a great inconvenience for those wishing to contact me.
I explained the situation to Sprint and received the following response. They want me to pay an additional $160.00. Grant it, they will wave the $4.99 monthly fee for two years, but I still feel like I am getting screwed by a company whose own employees share their dissatisfaction with the Mother Ship.
Any of the folks who know the legal-ese with these situations have any suggestions?
From: “Harris, Courtney [CK]” <Courtney.Harris@sprint.com>
Sent: Wed, July 6, 2011 3:38:59 PM
Subject: RE: Care #20110626000614656 (Equipment – General Inquiry)
Thank you for your email and we apologize for any inconvenience.
If you are having coverage issues at your home, we have an Airave device that works with your DSL / Cable modem for use with our Sprint (CDMA) phones. This device has had an extremely high success rate in customer satisfaction. Version 2.0 now also supports 3G data.
The Airave 2.0 is normally $159.99 plus tax ($129.99 + $12 shipping + $18 service fee). There is also a monthly fee of $4.99.
As a special offer, we can provide the unit @ $0.00 plus shipping and waive the monthly fee for 2yrs – no contract change. The device also has 24/7 Airave customer support via 866-556-7310.
View more information about the Airave 2.0: http://support.sprint.com/support/device/Samsung/AIRAVE_Access_Point-dvc1230002prd
If cancelled, the device must be returned or it will charge back the account the retail pricing.
Please reply to this email if you would like to take advantage of this offer
Mr. Courtney Harris
Account Services Specialist
Office Hrs M-F 10am -7pm
This e-mail may contain Sprint Nextel proprietary information intended for the sole use of the recipient(s). Any use by others is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the message.